Exchange & Return Policy
- Eligibility: You can exchange for size or replace your outfit within 2 days of receiving your order. Items must be marked as eligible for the same.
- Reverse Pickup: We offer a reverse pickup service from your shipping address. In case it’s not available for some pin codes the client will have to self-ship it.
- Not Eligible: Products on sale are not eligible for return or store credit. Products purchased using a credit voucher are not eligible for exchange or return.
- Product Availability: In case the size requested/product requested is out of stock, a credit voucher will be issued, valid for 30 days.
Exchange & Return Process
We've simplified the process with Return Prime.
- Start Process: Click here to initiate your return or exchange.
- Pickup: Arranged within 48 hours.
- Packaging: Use original packaging.
- Condition: Items must be unused, unwashed, with all tags intact.
- Processing: Exchange/return within 7 working days after item verification.
Need help? Contact us at +91-8800174972 or WhatsApp.
Refund Policy
- Store Credit: Returns which are accepted can be claimed as store credit minus the shipping charges (to & fro), which is valid for 30 days.
- Fee: The exchanges will incur a non-refundable shipping fee of Rs 250.
- Exclusions: Shipping fees and gift services are non-refundable. Gift cards cannot be returned for their cash value.
Sale or Discount Policy
- Size Exchanges Only: Discounted items are eligible for size exchange for a fee of Rs 300 provided the size is available.
- No Returns: We cannot accept returns on discounted or sale items, including those purchased with promotional codes.
Missing or Damaged Items
- Report: If an item is missing or damaged, please report it within 2 days of receiving your parcel.
- Proof: Send us box opening video & photographs of the item and the delivery package.
- Resolution: Our customer care team will investigate and provide a resolution.
Cancellation Policy
- Timing: You can cancel your order within 12 hours for a store credit.
- After 12 Hours: We are unable to process cancellations after this time.
- Prepaid Orders are not eligible for cancellation.
All Ordinaree & Urbanstree orders are only eligible for size exchange.
All Lehenga's and Sarees are not eligible for return or exchange. It is made to order basis only.
International orders are not eligible for exchange or return.
Need Help? Chat with us,or call/WhatsApp +91-8800174972 . We're here to assist you!
Disclaimer: This is valid for all the orders placed 01.09.2024 onwards.